When placing an order, it is vital that you double check you have entered correct and clear delivery information, your phone number and if applicable the phone number of the person receiving the delivery.
Incorrect delivery details can lead to delays, lost or returned parcels. Costs in resolving issues relating to incorrect delivery details are at the expense of the customer.
During busy times and bad weather, understandably delivery time may be extended. The customer understands that we rely on a third party to make the delivery. Australia Post (Parcel post) http://auspost.com.au/parcels-mail/domestic-delivery-times.html.
Exchanges: If a customer would like to exchange an item they must first email us with a request (firstname.lastname@example.org) within one week of receiving the order. After approval, we will inform them of what the return instructions are. All postage costs associated with the exchange are the responsibility of the customer. Any items sent back without prior notice via email may not be honoured.